DD FAQs

Take a look at some of the more common questions we get asked and hopefully it will be of help to you too. If you can't find an answer to your question, just give us a call on 08456 44 44 10 or Ask a Question:

Will my customers be notified that the direct debit set up has been successful?

Once the simple steps have been completed and the instruction has been sent the customer will receive confirmation of the direct debit by e-mail sent via our secure server. This advance notification will detail contact information, the payment schedule and introduce Eazy Collect as your payment processor.

How do I know that my customer will enter the correct details?

Critical to our office based or online direct debit setup process, a secure bank modulus checker will screen the bank details which have been entered and if these are incorrect then the direct debit setup will not complete and an error message will be produced prompting the user to enter the correct details.

Do you offer any technical support?

Our systems are very functional, easy to use and reliable so it is unlikely any technical assistance will be required but our Customer Contact Centre is open during business hours to provide technical support to end users and our clients alike. It is also possible to raise a query via e-mail.

How can we sign up members/donors/subscribers over the phone?

As an account holder you will have access to your account portal online and can add clients manually. As well as this you will be able to view existing clients and download payment reports 24/7 to ensure you are always up to date with the collections we have made.

Do I need my own SUN?

No. Eazy Collect can provide a DD Solution utilising our own Service User Number (SUN). This saves our client time and money in dealing with the bureaucratic process the banks insist upon in deciding who is eligible for a unique SUN. We can provide you company with a dedicated SUN unique to your business and your company name will appear on your customer’s bank statement.

If your company or organisation does have its own SUN we can still help you via our BACS Approved Bureau to process and manage your payments, cut administration costs and provide you with state of the art technology in the process.

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Do I have to get a signature to activate the direct debit?

It is not necessary to get the signature of the payer. All authority is taken online and as a result this makes paperless direct debits even quicker and simpler to set up than the ones using the standard paper mandates.

Are the direct debits guaranteed in accordance with the Direct Debit Indemnity Scheme?

In accordance with the law and standard banking practice all paperless direct debits set up through Eazy DD are guaranteed through our parent company Eazy Collect’s bond with Barclays Bank. Therefore any payer can claim the value of their direct debit back if they feel it has been taken erroneously.

How quickly can my business/organisation set up an account with Eazy DD?

The process is relatively quick and involves embedding some code into your website so that the direct debit interface fits seamlessly into the framework of your website meaning the client does not leave your URL. It is likely our developers would have to speak to the person or department responsible for the maintenance of your website but this is all included in the price.